Client Objective

Client wanted to build a service designed to reduce the time tax professionals spend on hold when contacting the IRS. It basically places a bot on hold that waits for your customer’s turn to talk to IRS professionals and notifies them once the time is near for them to take the bot's place.

Product Features

• Reduced Hold Time: CallEnq claims to cut IRS hold times by up to 90%, ensuring quicker connections to IRS agents.

• Workflow Efficiency: By minimising wait times, tax professionals can improve their workflow and overall efficiency.

• Fair Pricing: The pricing model is dynamic, adjusting based on supply and demand to keep costs fair and consistent for users.

Technologies Used

• Front-end: Python, Django, HTML, CSS

• Backend: VoIP, NodeJS, Python, Django, Twisted, Freeswitch, Lambda Function, API Gateway, SQS, SNS, SES

• Database: Redis, DynamoDB, RDS, S3 bucket